RETURN POLICY & INSTRUCTIONS
We get it, things don't always work out! We're here to help get it right! We offer Store Credit for returns. We do not issue refunds. Please reach out to us with any questions regarding sizing.
Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.
Feel free to email dollhouseboutiquebykim@gmail.
RETURNS:
- All BOGO Free Orders are Final Sale. Mystery Bags are Final Sale. All Jewelry is Final Sale
- Any items ending in .99 are Final Sale and are not eligible for return or exchange.
- Items discounted 30% or greater will also be considered Final Sale. No exceptions.
- The term "Final Sale" means an item can not be retuned or exchanged.
- All returns must be received within 10 days of delivery date.
- Returns will be credited with an electronic store credit (Gift Card) for the original purchase price. Unworn, unwashed, unaltered, smell free (no smoke smell period) items may be returned as long as the original tags are attached.
- Shoes must be in the original box/package and shipped back in an exterior, protective shipping box.
- If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 10 days from the receipt date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days.
- All Sezzle orders can only be credited back as Store Credit.
- Seasonal Gift Purchases: Orders placed after November 15th - Extended Return Date: Returns must be received by January 10th to receive store credit.
EXCHANGES:
Please note that an exchange is only for the exact same item in a different size. Be aware that our items often sell out very quickly!
- All Sezzle can only be credited back as Store Credit.
- Final Sale items are not eligible to be exchanged or returned.
- SHIPPING BACK YOUR ORDER:
We do not provide free return shipping. Customer is responsible for all return postage.
- Please ship returns to: 9202 Cherry Rd Vermilion Ohio 44089
- Please utilize the water proof packaging for clothing if possible.
- We don’t require a Return Authorization, but please include your original packing slip inside your return.
- We are not responsible for any returns that may be lost or damaged in transit.
- All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.
SOMETHING WRONG?
Upon receipt, please inspect your order immediately.
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If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at dollhouseboutiquebykim@gmail.
com so we may address the issue. -
We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.